"(The plumber) came today to fix the leak and refused payment for his services claiming his work fell under the 'one year warranty'. We continue to be amazed at our good fortune in hiring you as our general contractor and also feel fortunate to be associated with your sub-contractors who demonstrate such obvious integrity and pride in their work."
-note received 2 years after completion of project

"I just wanted to write and say how incredibly gorgeous our house is and what a wonderful and amazing job you've done getting it done early, and so nicely!!! It occurred to me that I've been letting Paul do all our communicating (he has an easier schedule than I do), and probably all you hear from me are comments filtered through him about things to be done differently, things I don't like, etc etc...well, I just want to say, I am so happy and excited to be moving back in so soon, into such a great place! I tell everyone I talk to about how great this remodel process has been, it was nothing like everyone's warnings ("it will cost twice as much and take twice as long and your marriage will fall apart"), and I'll recommend you to anyone who asks."